Teledata‘s local Applications Development Team, headed by Mr. Elvin Salazar, is our special group of engineers who are experts in Application Development, IT Services, and Maintenance Services. It aims to provide its customers with automated solutions through customized applications that would help resolve their Information Technology dilemma.
Our Applications Development team hopes to be one of the leading and preferred application development team who will supply innovative IT products and services to ensure the best relationship with its clients whilst, delivering optimized IT services and solutions forged according to customer requirements that will exceed customer expectations and yield customer satisfaction with the help of its skilled and well-trained employees.
Application Development is among the pillars that form the foundation of our business growth. Teledata Converge Solutions Inc. is the application development operation of TPI. Their core function is in the development of applications that support and enhance our voice and data solutions. Our resources are enabled to provide fully integrated and customized end to end applications either as a stand-alone or as middleware.
POPAPP is a home-grown application developed by Teledatacom Phils., Inc. which was designed for an intelligent Computer-Telephony Integration Management. This application goes above and beyond for a complete network-to-desktop strategy.
PopApp provides an interface between computer-based applications and telephony functions. It enables you to leverage computer-processing functions while making, receiving, and managing telephone calls.
PopApp applications allow you to perform such tasks as retrieving customer information from a database on the basis of information that caller ID provides. PopApp applications can also enable you to use information that an interactive voice response (IVR) system captures, so the call can be routed to the appropriate customer service representative or so the information is provided to the individual who is receiving the call.
Call-Q is a new product created by Teledata Converge Solutions, Inc., which provides inbound and outbound Interactive Voice Response that can connect to different data sources via ODBC connectivity or Web Services.
TCSI’s Call-Q IVR System seeks to provide high call quality and seamless customer experience by customizing it according to our clients’ preference and in compliance with the law.