Our Applications Development team hopes to be one of the leading and preferred application development team who will supply innovative IT products and services to ensure the best relationship with its clients whilst, delivering optimized IT services and solutions forged according to customer requirements that will exceed customer expectations and yield customer satisfaction with the help of its skilled and well-trained employees.
Application Development
Application Development is among the pillars that form the foundation of our business growth. Their core function is in the development of applications that support and enhance our voice and data solutions. Our resources are enabled to provide fully integrated and customized end to end applications either as a stand-alone or as middle-ware.
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POPAPP is a home-grown application developed by Teledatacom Phils. Inc. which was designed for an intelligent Computer-Telephony Integration Management. This application goes above and beyond for a complete network-to-desktop strategy.
PopApp provides an interface between computer-based applications and telephony functions. It enables you to leverage computer-processing functions while making, receiving, and managing telephone calls.
PopApp applications allow you to perform such tasks as retrieving customer information from a database on the basis of information that caller ID provides. PopApp applications can also enable you to use information that an interactive voice response (IVR) system captures, so the call can be routed to the appropriate customer service representative or so the information is provided to the individual who is receiving the call.
TimeTrack is an Employee Management System which optimizes employee scheduling and gives managers the visibility they need to create strategic decisions within their workforce.
- Paperless filing of Leaves
- Paperless Approval of Leaves
- Built-in Calendar of Holidays
- Summary of Team Leaves per day to assist approver decide whether to approve application
- Paperless Overtime Filing
- Paperless Overtime Approval
- Flexible and Customized Working Hours/Days
- Flexible and Customized Leave Rules
- Bio-metric Time Sheet Reports
- Overtime Filing and Approval
- Calendar-style User Interface
- Profile based User Credentials
- Workforce Scheduler
CREST or Customer Relationship Enhancement Service Tool is a complete trouble-ticketing system with active monitoring of SLA. It is designed to meet the demands of Omni-channel service centers to deliver consistent quality customer service across all channels.
USER TYPES
- Administrator
- Help Desk
- Users
- Customer
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CONTACT US AT (632) 7900 7100
